WGB Support Topics

Creating a Listing Need help getting a listing live? Our support team can walk you through required details — breed, quantity, weight, location, and category (Livestock, Processor, or Meat Cuts) — so your listing is complete and ready for buyers to find.

Using WGB New to the Platform or need a refresher on navigating the marketplace? Support can help with account setup, browsing and filtering listings, and understanding how the marketplace flow works from listing to closed transaction.

Acting on Quotes Questions about submitting, receiving, or responding to a quote? Support can clarify how quote terms are confirmed between buyer and seller and what happens once both sides agree.

Verifying Account If your account or business verification is pending or incomplete, support can help confirm what documentation is needed and check the status of your verification.

Committing Funds Ready to complete a transaction? Support can walk you through the wire transfer process and confirm what's needed on your end once quote terms are finalized.

Adjusting Account Details Need to update your profile, business information, or contact details? Support can help with account-level changes. Banking and payment details are managed directly through Stripe and are not stored on the Platform.

Locating Transport Need help coordinating transport for a completed transaction? Support can connect you with transport options and answer questions about scheduling pickup and delivery.

General Questions For anything not covered above, our support team is available to help with general questions about the Platform, your account, or a specific transaction.